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CARPET CLEANING

DO YOU GUARANTEE REMOVAL OF ALL SPOTS OR STAINS?
HOW LONG WILL IT TAKE TO CLEAN MY CARPETS?
DO YOU MOVE FURNITURE WHEN YOU CLEAN CARPET?
DO I NEED TO VACUUM BEFORE CARPET CLEANING?
HOW LONG WILL IT TAKE FOR MY CARPET TO DRY?
DO YOU GUARANTEE REMOVAL OF ALL SPOTS OR STAINS?

We cannot guarantee that we will remove all carpet spots or stains. There are substances that can permanently discolor the carpet fibers. The age of the carpet and the type of carpet fibers also plays a factor in this. The technician will try to determine if this is the case prior to cleaning but they are not always able to determine this before trying to remove the spots.

HOW LONG WILL IT TAKE TO CLEAN MY CARPETS?

On average, it will take approximately 20 minutes per room. This time can vary greatly depending on the amount of furniture to be moved, how soiled the carpet is, and any necessary spot removal treatments.

DO YOU MOVE FURNITURE WHEN YOU CLEAN CARPET?

Yes. There is no charge to move furniture and we are professionally trained to move your furniture. After the cleaning is completed, we will return it to its rightful place on protective padding as needed. We do suggest you remove items off of your furniture like electronics, plants, lamps and knick-knacks. We will move most furniture that can be safely moved. There are several items we will not move, including: pianos, electronics, china cabinets, beds, dressers with mirrors, pool tables, etc.

DO I NEED TO VACUUM BEFORE CARPET CLEANING?

A light vacuuming in the traffic areas is recommended but not required. If needed, the crew can pre-vacuum the area to be cleaned. Also, the equipment is vacuuming the entire time we are cleaning.

HOW LONG WILL IT TAKE FOR MY CARPET TO DRY?

Dry time is affected by humidity, temperature and air flow to the area. It can take anywhere between 8-24 hours for the carpet to completely dry, depending on the aforementioned variables. Using fans in any rooms cleaned and turning your air conditioning or heating system on, depending on the time of year, can help accelerate drying time. Be sure to leave the protective blocks under furniture legs and any paper used with upholstered items in place until the carpet and/or furniture is completely dry to avoid any color transfer. You may walk on your carpet immediately after cleaning, but avoid wearing street shoes, as they may re-soil your carpet. We suggest wearing clean rubber soled shoes. Be especially careful when walking from damp, carpeted areas on to non-carpeted areas to avoid slipping.

TILE & GROUT CLEANING

HOW DO YOU CLEAN MY TILE AND GROUT?

We scrub each individual grout line as well as tiles with tile and grout specific cleaners. We clean using high pressure that hooks up to our truck-mounted unit that will extract the dirt and grime embedded in the grout lines.

WHY SHOULD I HAVE MY GROUT LINES SEALED?

Grout is a porous material that absorbs soil and spills, just like carpet. Having a sealant applied will help create a protective barrier, giving you more time to clean up dirt and liquid spills before they soak into the grout. The type of sealant you choose will determine the degree of stain resistance.

When cleaning grout, avoid using bleach and other harsh chemical cleaners that might break down sealants. The best way to clean grout is using a natural grout cleaner.

We recommend mixing 1/2 cup of baking soda,

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